Douglas Jackson is proud to be part of the wide and varied Call Centre & Contact Centre Community which strives for continuous improvement, celebrates and shares best practice. We believe that to continue to offer you the best advice and recruitment service we can, our business and consultants need to stay in regular communication and up to date with what is happening in the Call and Contact Centre industry.
To do this we have a number of social networks and communities including a dedicated Call Centre Professionals LinkedIn Groups:
We also have a Douglas Jackson Blog which has attracted thousands of readers and continues to grow daily. In our blog, in addition to our own thoughts and views, advice and tips on all areas of recruitment, we are also extremely pleased to have published many articles or guest blogs from across the Call Centre and Contact Centre industry, featuring industry leaders, recognised subject matter experts and Contact Centre Consultants.
Douglas Jackson and our consultants exhibit and attend many Contact Centre industry events, as well as contributing to Call Centre articles, seminars and features. Our Consultants and Managing Partners also attend these events as delegates, taking part in the Contact Centre conversations and discussions, to understand the challenges, issues and best practice across the Call Centre industry. You may have seen us at many of the previous events and conferences. Please follow our social sites and newsletter to see where we will be next and we look forward to meeting you there, some of the partners, features and annual events we attend include:
- CCMA Call Centre Managers Association
- Call Centre Expo
- Call Centre Helper
- Customer Experience Awards
- Professional Planning Forum
- Customer Service Training Network
- Call Centre Clinic
- European Customer Experience World
- Mary Gober International
- Contact Centre World
Contact Centre Director, Call Centre Director, Customer Service Director, Chief Customer Officer, Client Services Director, Site Director, Telesales Director, Operations Director Training Director, Planning Director, Learning & Development Director, Change Director, Transformation Director.
Head of Recruitment:
Head of Contact Centre, Head of Call Centre, Head of Customer Services, Head of Sales and Service, Head of Customer Experience, Head of Customer Advocacy, Head of Customer Insight, Head of Service Support, Head of Service Delivery, Head of Site, Head of Complaints, Head of Customer Loyalty, Head of Customer Engagement, Head of Customer Contact, Head of Resource Planning, Head of Planning & MI, Head of Sales, Head of Operations, Head of MI, Head of Telesales, Head of Programmes, Head of Change, Head of Business Improvement, Head of Customer Strategy, Head of Digital Channels.
Contact Centre Manager, Call Centre Manager, Operations Manager, Customer Services Manager, Customer Experience Manager, Customer Insight Manager, Client Services Manager, Account Manager, Telesales Manager, Training Manager, Database Manager, Collections Manager, Complaints Manager, Fraud Manager, Team Manager.
Contact Centre Analyst, MI Analyst, Resource Planning Analyst, Business Intelligence Analyst, Forecasting Analyst, Scheduling Analyst, Real-Time Analyst, Customer Insight Analyst, Customer Experience Analyst and Business Analyst.