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Forward thinking, talented Contact Centre and Customer Service professionals to direct your strategy, head your department, or, manage your operation


Douglas Jackson helps its customers to recruit Call Centre Directors, Heads of Department and Call Centre Managers. We work with you to deliver a tailored and truly consultative approach for each recruitment assignment across Customer Contact, for the Contact Centre, Call Centre and Customer Services market.

Douglas Jackson and our consultants already have many years’ experience helping and supporting our customers in identifying, attracting and recruiting Contact Centre Directors, Heads of Customer Contact Departments and Call Centre Managers, across call centres, contact centres and customer service operations. Why not visit our Case Study & Testimonial Page here:

Douglas Jackson, management recruitment specialists can help you recruit: Call Centre Managers and Directors, Customer Service Strategists, Managers and Directors, Customer Experience Director and Managers, as well as the specialist contact centre support function skills which help deliver your customer strategy, such as: Digital Channels, Social Media, Change, Process Improvement, Resource Planning, MI, BI, Dialler, Training, Telephony, Client Services, Complaints, Collections and Business Development positions.

Being independent gives us the freedom and flexibility to commit sufficient resource and time to each individual campaign, whether it be search and selection, managed agency, contingency delivery, or other consultancy services. This ensures that we are working to our best ability for you, rather than trying to work to achieve activity targets for numerous clients at any given time. It also allows us the ability to offer exclusivity and dedication to our preferred suppliers who want to work with a true business partner, helping us to secure high calibre, skilled and experienced customer contact professionals for you and not your competition.

We work with a variety of organisations across the UK and internationally. Our assignments vary across blue chip call centres, head office customer service departments, telesales functions, outsourcers and for independent, start-up, or owner managed organisations.

Our consultants are all proven and experienced within the recruitment industry, with specialist customer contact market knowledge, to ensure we search and select the best possible talent available for each individual project.

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